FAQ

DO YOU SELL PRODUCTS ON AMAZON?

Currently, we do not sell our products on amazon and shopsassychick.com

DO YOU OFFER FREE SHIPPING?

We offer free shipping on select products for USA  orders . You can find more details on our Shipping Policy page.

DO YOU OFFER REFUND OR REPLACEMENT?

Products with quality-related issues, such as damaged, defective, bad graphic print or we shipped the wrong item(s) will receive a full refund including the shipping fee  (if applicable) or we process a replacement. Please email support@shopsassychick.com within 14 days of receiving your item(s).

Please visit our Return & Refund Policy page for more details

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Most of our products are manufactured and shipped from  US. However,  we use multiple suppliers and manufactures from around the world.

WHEN WILL YOU SHIP MY ORDER(S)?

It can take 3 to 5 business days to process, However we normally process orders in 24 hours. Typically you will receive your order within 5-12 business days. Special Buys, Novelty Products, Pre- Orders tend to have longer shipping times anywhere from 7- 30 business days, you will receive a confirmation & tracking email keeping you up to date on your order  and when you should  expect receive your order.

WHEN WILL I RECEIVE MY ORDER(S)?

Delivery usually takes 3 to 5 business days after fulfillment for US orders and 7-12 business days for International orders, shipping time may vary depending on destination. * Novelties and  Special Buy shipments can take a little longer depending on the supplier.

WILL I RECEIVE AN ORDER TRACKING NUMBER?

A separate email containing the tracking details will be sent to you for your reference once your order is sent for shipment . 

IF I BUY SEVERAL ITEMS, WILL THEY BE DELIVERED TOGETHER?

If you order more than one item, we will do our best to send everything together As a reminder, all of your items may not come from the same supplier.

FURTHER QUESTIONS?

If you have any further questions regarding shipping, returns or any other issues, please feel free to email us at support@shopsassychick.com and we will be happy to assist you.

 

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